Support

For questions, issues, email our support at [email protected]. Please include the below details in the email.

Field	Mandatory	Description
Service Type	Yes	Type of the offering. For example `Creative Scoring`
Endpoint URL	Yes	The API endpoint that you need help with. For example: - `/VidMob/api/v1/tus/{mediaId}`
Trace Id	No	Transaction Id if available in the error response.
Error Message	No	Error message if available in the response or trace.
Severity	No	`High`/`Medium`/`Low` depending on how the issue is affecting the end client.
Additional Information	No	Add any additional information here that can help us debug the problem quickly. For example :- Full error response or client logs. In case of support questions, include the questions here. For examples :- "Need access to APIs"
Client Id	Yes	Identifier for the API customer/client. Client Id is shared to you during Getting Access