Support

For questions, issues, email our support at [e-mail]. Please include the below details in the email.

Field	Mandatory	Description
Service Type	Yes	Type of the offering. For example Creative Scoring
Endpoint URL	Yes	The API endpoint that you need help with. For example: - /VidMob/api/v1/tus/{mediaId}
Trace Id	No	Transaction Id if available in the error response.
Error Message	No	Error message if available in the response or trace.
Severity	No	High/Medium/Low depending on how the issue is affecting the end client.
Additional Information	No	Add any additional information here that can help us debug the problem quickly. For example :- Full error response or client logs. In case of support questions, include the questions here. For examples :- "Need access to APIs"
Client Id	Yes	Identifier for the API customer/client. Client Id is shared to you during Getting Access